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Travel Contracts
Travel Agency Contracts
The University has contracts with several travel agencies to assist with your travel planning needs. See Travel Management Services.
Agency Services and Contract Terms
Agencies may charge fees for certain services-a national trend in travel planning services- because changes in the travel industry have led to lower commissions for travel agencies. Refer to the Travel Agency Fees-for-Services Matrix to identify and compare specific fees at each agency.
As part of their contracts agencies must meet certain standards for services and provide a range of services. These include:
- Maintain a website with access to travel information, updates, newsletters, helpful travel tips, and other useful information.
- Maintain computerized travel profiles on individual University travelers including, but not limited to, seat assignments, food requirements and any other special requests.
- Return phone calls from the University within three business hours.
- Schedule travel departure, arrival times and locations as requested by the University.
- Book domestic and foreign airline travel at the most favorable rates available.
- Deliver tickets and/or trip itinerary at no additional charge, within 24 hours after reservations are confirmed with the requesting University end user, unless a longer period of time is requested by the end user.
- Reference a toll-free telephone number on each itinerary for the end-users to contact in emergency situations, on a 24 hour seven days per week basis.
- Monitor air fare rates to determine if fares have decreased after issuance of tickets to a University traveler, and if so, reissue the ticket at the lower rate.
Hotel and Conference Contracts
The University has contracts with local and nearby hotels to assist with lodging of overnight guests and conference planning. These contract summary sheets provide information on price, services, and customer service contacts. If you require additional information, contact the buyer in Purchasing given on the summary sheet.